Intuitive practice management system
Keep an eye on what’s important
Your private practice management system shouldn’t just hold your data – it should bring it to life. With the right tools, you can spot trends, track progress, and shine a light on the impact of your hard work.
Our smart dashboards give you the kind of insights that make running your practice smoother and more rewarding. Monitor everything from waiting times and average sessions per client, to referral patterns and managing staff caseloads, with thoughtfully designed tools to increase client attendance and engagement.
Everything you need is right there, clear as day.
Do more with what you have
Show your impact
Spot trends, learn from the past, and adapt for the future. With the right insights, you can keep improving outcomes and proving the difference your service makes.
Built around your service
Your service, your workflows. We’ll shape the system around the way you work, guiding care so it stays consistent, efficient and high quality, every time.
Less admin, more time
No more endless phone calls or stacks of paperwork. Smarter tools help you release cash back into your service and give you time back for what matters most.
Backed by
of support queries answered within 24 hours
customer support satisfaction
organisations across community and mental health
Designed with your day in mind
Overwhelming high referral volumes?
Managing large numbers of referrals manually is time-consuming and error-prone. We optimise referrals, triage, assessment and treatment routes with customisable workflows designed to handle demand.
Admin stealing time from clinical care?
Staff spend hours generating reports, chasing paperwork, and repeating tasks. Custom templates, reporting tools, and dashboards free up staff time, reducing burnout and boosting productivity.
Commissioners want proof you can deliver?
Winning NHS contracts requires robust reporting and demonstrating measurable outcomes. Meet national standards, deliver compliant data, and give commissioners confidence in your service.
Designed with their day in mind
People expect better digital experiences
Today’s patients want convenience and choice. Paper letters or phone calls alone don’t cut it. We offer secure digital communication to keep patients engaged and reduce DNAs.
Long waits risk disengagement
Patients waiting for neurodiversity or mental health assessments can disengage or deteriorate. Support them with digital self-referral, guided support tools, and tailored resources while they wait.
Repeating yourself is tiresome
Paper notes and relying on spreadsheets slows care and increases security risks. Easily and securely collect, share, and store information with patients, families, and other professionals, all in one compliant system.
Care comes in all shapes and sizes. So do we.
bacpac
Intuitive client management for psychological therapists. Simple, portable, secure.
iaptus
The EPR for improved outcomes. Streamlined care for mental health and neurodiversity.
Mental health
Browse all markets we currently operate in. If your service doesn’t fit the mould, that’s even more reason to talk to us.
The fine print …
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iaptus is an Electronic Patient Record (EPR) system built for larger private counselling services, with customisable care pathways, outcome tracking, and broad integrations. Bacpac is more focused on helping individual counsellors and psychological therapists with streamlined client management: simpler, intuitive, affordable, and designed to reduce admin burden in smaller or individual practices.
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Yes. Both platforms are cloud-based, so you can log in securely from any location with internet, using desktop, tablet, or mobile. This flexibility means your team can respond to clients, update records, or manage diaries wherever they are.
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Security is a top priority. Mayden ensures both iaptus and bacpac meet high data protection standards (ISO27001, NHS-vetted security). There are secure video features, two-factor authentication, and strong permissions and role settings to ensure only the right people see sensitive information.
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Lots. iaptus includes real-time dashboards, built-in reports for both service- and patient-level data, outcome questionnaires, analytics tools to spot trends, and tools to help meet national reporting requirements. This helps services prove impact, identify gaps, and support funding or compliance needs.
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You can start using bacpac immediately. Getting up and running with iaptus is made easier with onboarding support, training, and dedicated customer support. Both products offer intuitive, user-friendly interfaces and guides.
