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Conquer your waitlists: a digital approach

3 June 2025 By Louisa
image of reducing waitlists by optimising service capacity

A digital approach to reducing waitlists and optimising service capacity.

iaptus is designed to reduce administrative burden for clinicians and staff by automating patient communications.

Keep patients informed with instant updates

Our comprehensive letter feature suite streamlines patient communication, turning hours of administrative work into mere minutes. Bulk actions allow clinicians and staff to send patient updates with a single click. Additionally, SMS messages confirm that communications have been sent, including status updates for those on long waitlists.

Improve patient outcomes 

Our care pathway optimisation tools use advanced analytics, including process mining and AI simulation, to identify bottlenecks, interrogate care pathway usage and patterns and improve patient outcomes.

Staying well while waiting 

Digital technology, like electronic patient records (EPRs), is essential for safe, efficient care, but its true potential is unlocked when systems work seamlessly together.

By integrating iaptus with evidence-based tools, services can offer digital self-referral and interactive self-help, keeping patients engaged while they wait.

Streamlined care for better outcomes 

We harness digital tools to enable data-driven, patient-centered careboosting efficiency and improving outcomes. Our core product is specifically designed to streamline administrative tasks and eliminate bottlenecks, directly contributing to shorter waitlists.

Data insights for reducing waitlists

iaptus has a flexible care pathway at its heart that can be tailored to your service’s particular workflow. Moreover, you can easily set criteria on the system’s front end to identify how many individuals are waiting underneath your case load.

Browse the full case study:

Emma Selby, UK Clinical Lead, Wysa

Find out more

Could your service benefit from a system like ours? 

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