Improve health inequalities across your service
Hammersmith, Fulham, Ealing and Hounslow (HFEH) Mind is a charity in West London covering 4 boroughs. They rely heavily on the data they collect to ensure equal support amongst all of their communities and improve outcomes for patients.
It was really important for them to gather qualitative data around health inequalities, not just anecdotal evidence. Having a system like iaptus enables identification of trends within communities such as ethnicity and location. This allows them to provide justification for more targeted projects and services for those individuals.
The challenge
HFEH Mind identified that a lot of marginalised communities were not accessing early intervention help, and would show up later in the service for more acute mental health issues. The charity also found that there is still a lot of stigma in marginalised communities around access to early intervention mental health support.
The solution
Various dashboards within iaptus help to collect and analyse referral data and view patients accessing their services, by location, age, sex or ethnicity. This can help them to identify groups that are underrepresented compared to the local population and may be experiencing barriers to accessing services. These insights can help teams to prioritise actions and service improvements.
iaptus is the perfect system to:
- Provide various dashboards to support you in addressing health inequalities. Metrics can be filtered to only show data for specific patient groups such as gender identity, age, or ethnicity.
- Gain insights on appointment volume and timing, primarily for health inequalities around attendance. Examine attendance and DNA rates by some characteristics
- View local population data alongside service metrics. This is a powerful analysis tool which highlights areas of inequality, particularly when combined with knowledge of the local area.
- Clearly show commissioners and key stakeholders what you’re doing and your level of success. Build their trust with readily accessible dashboards for monitoring projects and outcomes.
- Collect MHSDS data for NHS contracts and for reporting to your local ICS. iaptus helps collate activity and outcome evidence for service contract and funding bids.
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Having a more concise system has supported us in increasing the amount of young people we're able to see and improve outcomes.
Martine Brighton, Business Support Manager and Project Lead, HFEH Mind
Find out more
Could your service benefit from a system like ours?
Chat to us about your operational challenges and we’ll walk you through how iaptus might help. Request a 30 min overview of iaptus below or email enquiries.iaptus@mayden.co.uk