Tees Esk and Wear Valley NHS Foundation Trust (TEWV) is the Mental Health and Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
Their Talking Therapies programme provides a range of therapies for adults who are experiencing difficulties such as anxiety and depression.
The challenge
TEWV identified that staff were leaving the service and/or turning down posts offered due to the lack of a bespoke Talking Therapies patient record system. Since the implementation of iaptus, they have noticed a marked improvement in staff retention and overall wellbeing.
The solution
Since implementation, iaptus has reduced the amount of time that staff spend inputting data onto the record system, which has improved staff wellbeing and retention. It has also afforded them the ability to look in more granular detail at data, trends and performance, which has had a knock on positive impact on their service’s performance.
iaptus is the perfect system to:
- Provide services with complete control over the design of their care pathways in iaptus, allowing system users to make their own updates.
- Securely store all of your patient records and provide high quality data for reporting purposes (both internal and national).
- Improve staff wellbeing and performance, patient communication and overall patient experience.
- Provide customisable dashboards and reports so that you can view and pull out the key insight from your data that your teams might need.
- Empower patients to book their own appointments. SMS reminders mean that patients are more likely to engage with treatment and attend their appointment.
Browse the full case study:
iaptus is like swimming with the tide, instead of against it! I am a happy therapist today.”
Debi Bray-Menezes — York and Selby Service Manager
James Walton — NHS North Yorkshire Talking Therapies Service Manager
Tees Esk and Wear Valley NHS Foundation Trust (TEWV)
Find out more
To find out more about how iaptus is supporting NHS Trusts, charities, private and public sector organisations, please contact us.