Substance misuse services: Enabling better decisions & outcomes
17 December 2025
By Emily
Durham County Council oversees the delivery of substance misuse services in the County Durham area.
Support is provided to help clients to manage, reduce, or stop their drug or alcohol use, as well as to support family members affected by a loved ones substance use. Services are free and confidential, helping people reduce harm and improve their health and wellbeing.
The challenge
Durham County Council needed a case management system that included integrated NDTMS reporting features, as well as comprehensive prescribing functionality. They also needed a data API to allow them to automatically extract data for their reporting needs.
Key outcomes
Durham County Council revolutionised their service delivery by migrating over 1.4 million records seamlessly into a single, secure platform. From automated safeguarding flags to bespoke intervention tracking and comprehensive support for families, the right technology transformed a complex data challenge into a streamlined, “gold standard” case management success.
theseus enables your substance misuse service to:
- Cut admin time and ensure accurate data submission with effortless, integrated NDTMS reporting.
- Eliminate manual data entry and reduce errors through secure, direct digital referral pathways.
- Get secure, real-time insights via the Data API.
- Simplify complex medication management with built-in tools for specialised prescribing and printing.
- Expand the system effortlessly to manage additional services in one place.
Browse the full case study
theseus: Drug and Alcohol is a secure, flexible case management system for substance misuse services. Find out more.
Transform your service
To find out more about how theseus is enabling substance misuse providers to manage their service and improve access and outcomes, please contact us.