Drug and alcohol services are facing increasing pressure to deliver high-quality, person-centred care while managing complex caseloads, strict reporting requirements, and working within disconnected systems.
Without a unified approach, teams are often forced to work across multiple tools for referrals, treatment, prescribing, and reporting. Therefore, this is leading to inefficiency, duplication, and limited visibility of outcomes.
When disconnected systems get in the way of care
Substance misuse services must balance frontline delivery with growing operational and compliance demands.
Key challenges include:
- Fragmented systems across referral, treatment, and reporting pathways
- Time-consuming manual data entry and duplicated records
- Pressure to meet national reporting requirements such as NDTMS
- Limited visibility of client progress across services and partners
- Inefficient communication between agencies and teams
These barriers reduce time for direct care and make it harder to evidence impact consistently.
One platform connecting every stage of care
Theseus is an integrated case management system specifically designed to support the operational and clinical needs of substance misuse services.
Theseus enables services to:
- Manage referrals, assessments, treatment, and discharge in one place
- Automate NDTMS and outcomes reporting
- Reduce duplication through shared, real-time client records
- Configure workflows, forms, and pathways to local requirements
- Improve coordination between teams and partner organisations
By replacing fragmented tools with a single integrated platform, drug and alcohol services can improve coordination, reduce duplication, and strengthen the quality of care delivered.
A unified system supports not only operational efficiency, but more consistent and measurable outcomes for individuals accessing substance misuse support.
At last GPs have a reliable, quick and efficient way of knowing whether the patient in front of them is receiving opiate substitutes from drug workers outside of practice based shared care. This has the real potential of saving lives and reducing drug related deaths. - Mike Taylor, Lead GP for the Bristol City Council’s Homeless Health Service
Ready to transform your drug and alcohol service delivery?
Mayden supports drug and alcohol services across the UK, helping to reduce fragmentation, streamline reporting, and ensure every interaction contributes to better outcomes. Our team is dedicated to helping you use data to improve coordination, reduce harm, and enhance the lives of the people you support.