NHS EPR usability survey results: how did iaptus do?
Transforming Care
21 September 2022
By Rebecca
What is the NHS EPR Usability Survey?
The NHS EPR Usability Survey was first circulated in 2021, designed to collect the experiences of NHS staff across England. There has since been multiple versions focusing on different areas of healthcare. Our iaptus electronic patient record (EPR) was included in the first wave of the survey. This was looking for feedback from NHS staff in mental health, community and ambulance settings.
How did we do?
Not so fast! Before we share our results with you, let us introduce ourselves and what it is we do to support NHS mental health services.
Who is Mayden?
Mayden is a health tech company that creates insightful software, supporting healthcare services to deliver patient centred, outcome focused and data driven care. Over the last decade we have focussed on creating a flexible and customisable EPR. Our focus is on developing tools that help services run with efficiency and improve the patient experience.
What is iaptus?
I’m glad you asked! iaptus is our flexible and customisable EPR system that manages the care of patients across over 100 NHS organisations, securely holding the records of over 6.5 million people.
iaptus supports physical and mental health services delivered by public, private and the voluntary sector, both here in the UK and internationally. In the UK, iaptus is the leading clinical software for psychological therapies, supporting over 65% of referrals to NHS talking therapy (IAPT) services.
NHS EPR Usability Survey results: how we did, and what’s next
So how did we do? Well firstly, the full results from the survey includes comparisons with global clinical systems, but for now we are just going to focus on the NHS.
Reliability and speed
We were pleased with our results for both reliability and speed but since the survey was conducted, we have invested further in our infrastructure. iaptus is cloud hosted so we have always looked to take best advantage of modern technologies. iaptus was moved to Amazon Web Services (AWS) and we have experienced significant improvements in speed and performance as a result. We have also invested in new monitoring tools to help our technical teams optimise our system to continue improving performance.
Functionality
We are always looking to improve the features and functionality of iaptus. The introductions of online appointment booking and video consultation features within iaptus are bringing significant benefits to services. For us to focus our energy in the right place, we need detail from our customers about what would be helpful and which areas of the existing system could be improved.
Integration
We believe that safe, effective, high quality care is dependent on interoperability.
For that reason we prioritise projects that enable data flow between ourselves and other systems. We currently integrate with a wide range of other clinical systems including Rio, SilverCloud, Wysa and Healthcare Gateway. Our team also continues to work with groups seeking to improve interoperability on a national level.
Why are we sharing this?
We believe that great things happen when we collaborate with others, and are open about our strengths and where we need to improve. Our customers took the time to give us valuable feedback, and sharing that keeps us all accountable and working together to achieve a common goal –improving patient care.
For more information, get in touch with us.