NHS trusts choose Portasana for guided self-management across community and mental health
Patient engagement
22 April 2026
By Emily
For NHS Trusts managing the intricate requirements of community and mental health services, the need for a specialised Patient Engagement Platform (PEP) has never been more prominent.
As the NHS transitions toward digital-first pathways, the “one-size-fits-all” approach to digital engagement often falls short in community settings. These services require more than just appointment reminders; they require long-term connection, robust clinical data, and a deep understanding of patients.
This is where Portasana comes in. The award-winning platform has established itself as the definitive PEP for the sector in helping services deliver guided self-management across community and mental health settings.
What is supported self-management?
Supported self-management is arguably one of the most underutilised evidence-based, cost-effective health interventions available to the NHS.
The future of healthcare depends on giving people access to the right information, from the right services, at the right time. Most of us would prefer to be cared for in our communities, focusing on prevention rather than crisis, supported by digital tools that make it easier to understand and manage our health. When people are empowered and educated to self-manage, they are better equipped to recognise when something changes and seek help early.
In a system where demand continues to outpace capacity, building accessible, community-based models of care is not just desirable, it is essential for creating a sustainable future.
For patients empowered and educated to self-manage using Portasana:
- 95% Have a better understanding of their conditions
- 91% Feel more confident about managing their condition
- 88% Are more confident about what to do if their condition gets worse
What is Portasana?
Portasana is a market-leading PEP specifically designed to meet the complex needs of community and mental health services. It acts as a secure digital bridge between patients and clinicians, facilitating remote monitoring, automated virtual care journeys, and seamless communication.
The platform enables NHS Trusts to strengthen patient engagement, improve communication, and support self-management through a secure, NHS-App integrated digital patient engagement portal. The solution helps streamline processes for clinical teams while giving patients greater visibility and control over their care.
Interoperability: The backbone of community care & guided self-management
For a PEP to be effective in a community or mental health setting, it must communicate seamlessly with the systems clinicians already use.
Portasana is built on FHIR-API standards, ensuring high-level interoperability. It integrates directly with major Electronic Patient Records (EPRs), most notably including Rio and EMIS, future integrations with iaptus, and offers full integration with the NHS App. By utilising NHS Login and Smartcards, Portasana removes the friction of multiple logins, ensuring that patient data flows securely to the right place at the right time.
Insightful virtual care journeys
Mental health and community recovery happen before, between and after appointments, not just during them. Portasana’s virtual care journeys allow clinicians to curate a digital extension of their care:
- Remote monitoring: Portasana integrates with over 150+ wearable devices, It tracks vital signs and activity, providing clinicians with objective data to inform treatment plans.
- Digital assessments: From triage to outcome measures (PROMs and PREMs), automated forms ensure that clinicians have a clear picture of a patient’s health before they even enter the room.
- Evidence-based resources: Trusts can host a library of digital assets, including PDFs, videos, and courses, to support patient self-management and education.
How do services measure impact with Portasana?
For NHS decision-makers, the choice of a PEP must be supported by a clear Return on Investment (ROI). Portasana is designed to alleviate system pressures and maximise clinical capacity:
- 40% reduction in DNAs: By giving patients the digital tools to manage their own appointments, Trusts have seen a dramatic drop in “Did Not Attend” rates.
- Rapid deployment: Portasana is built for speed, with Trusts able to quickly demonstrate measurable ROI.
- Waitlist management: Reduce avoidable face to face care by 30%. Use digital triage and automated check-ins to monitor patients while they wait for care, identifying those in need of urgent escalation.
A partnership for the future of the NHS
Portasana is the newest addition to the Mayden portfolio, deepening our commitment to delivering innovative digital tools that improve patient access, engagement and outcomes.
By choosing Portasana, NHS Trusts are not just implementing a PEP, they are adopting a new standard for patient-empowered care. It is a commitment to a system that is more sustainable, more equitable, and more effective for both the clinician and the community they serve.
Take the next step
Portasana is the go-to PEP for community and mental health services ready to lead the digital transformation. Get in touch with us to find out more about how we can help your service.