Enhance your care pathway with our letters efficiency features
Health tech
12 January 2026
By Emily
We specialise in solutions that streamline workflows across the digital care pathway. Our innovative electronic letters tools enhance productivity, improve efficiency and allow for secure and seamless communications between services and patients.
Clinicians spend up to half of their working day logged into their EPR. They deserve one that works as hard for them as they do for their patients. Our letters efficiency tools alone could pay for the cost of iaptus.
Find out more about our features.
Streamlined care pathway: explore our letters efficiency features
Hybrid mail
With Hybrid Mail, letters created in iaptus can be sent in one simple click. The time saving feature allows users to securely and digitally transmit letters that are easily incorporated into GP system workflow. Send letters at the touch of a button and save up to 40% of your postage costs. Via Royal Mail, letters are printed, folded, stamped and posted for you.
Hybrid mail is designed to be seamlessly incorporated into existing care pathway workflows. And, the feature is quick and easy to implement. Therefore, by choosing hybrid mail, you can start making savings instantly.
Net cost saving for a typical 100 user service = £16,639 per annum
GP electronic letters
The GP Electronic Letters feature seamlessly sends letters digitally. The process ensures patient records are kept fully up to date and secure. At the same time, the patient’s GP remains informed about the treatment a service is providing. Sending letters electronically in iaptus avoids the need to physically post your letters, saving valuable admin time for teams. This feature helps ensure patient records are kept up to date and everyone remains informed about the treatment your organisation is providing.
"GP letters provide good value, incorporating savings on postal costs, savings on reduced use of printing ink, paper and envelopes and increased speed of communication." - Kathryn Henegar, Data Quality and Office Manager at Midlands Partnership NHS Foundation Trust
The feature has been proven to significantly improve efficiency and reduce costs. It can also reduce clinical safety risk, as utilising NHS numbers ensures the correct letter is always sent to the GP and patient.
Net cost saving for a typical 100 user service, compared to paper letters = £15,287 per annum
E-letters
Electronic letters allow letters to be sent securely from iaptus to a patient’s mobile device within minutes, therefore, helping to optimise the care pathway. Also, real time updates are available to track when letters are received, accessed and viewed. E-letters are designed to fit within the same workflow as printing and sending hard copy letters, through use of our electronic letters templates. Secure authentication processes allow patients to access their letter on a webpage, which they can access as often as required, or download as a pdf.
Net cost saving for a typical 100 user service, compared to sending paper letters = £35,370
For more information, explore our article from when we launched the E-letters feature.
Ready to optimise your service’s care pathway?
Our trio of letters features have been proven to significantly reduce postage costs and improve productivity levels with regards to spending less time on administrative tasks allowing for more time to focus on delivering patient care.
If you’re a current user of iaptus and are interested in finding out more, please raise a support log with your Account Manager. Alternatively, if you would like more information on how iaptus can support your service then get in touch via the contact form and a member of our friendly team will be happy to help.