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Australia

Supporting mental health services through NewAccess

Better data, brighter outcomes

Tracking outcomes shouldn’t be an afterthought. With iaptus EPR, a vast library of measures and built-in analytics make it simple to understand patient progress and continually improve the care you deliver.

Patients can complete questionnaires securely — whether in-session on a locked tablet or from home via an automated, encrypted online form. Responses flow straight into the patient record, ready to review.

By streamlining outcome collection, iaptus saves valuable clinical time, helps therapists prepare before appointments, and makes every session more productive. 

The result? More meaningful conversations, more engaged patients, and the capacity to support more people each day.

iaptus EPR in Australia
reducing waitlists for mental health services in Australia
iaptus EPR example dashboard

Benefits

Keep your data close to home

Sydney-based hosting you can trust. Secure, reliable, and built for Australian services.

Made simple for busy teams

A user-friendly system designed for high-volume, low-intensity mental health care. Less admin, more impact.

Trusted internationally, ready for you

Built with clinicians, proven at scale and supporting millions of records across the NHS (so you know you’re in safe hands).

Our numbers

25+

years of supporting healthcare services

99.2%

customer support satisfaction rate

1M+

patient referrals managed every year

Secure systems, stronger care

  • Your patients’ stories are precious, and we keep them that way. All data is hosted securely on Australian servers, with ISO27001 certification to back it up. With robust processes protecting every detail, you get peace of mind knowing sensitive information is always in safe hands.

  • Software is only as good as the people behind it. From onboarding to everyday use, you’ll have a dedicated account manager plus a whole team of experts — developers, analysts, and support — ready to help. We’ll guide you through setup, answer questions, and make sure you’re getting the most from iaptus.

  • Managing risk is easier when you don’t have to carry it all in your head. iaptus flags high-risk patients right in your navigation bar, showing you days since last contact and days until the next. It’s an extra layer of reassurance. So you can focus on care, not counting.

  • One size doesn’t work in healthcare. With iaptus, care pathways flex to mirror the way your service delivers support. That means patients are guided through the right steps at the right time, and you get full visibility of every journey.

  • Save time and reduce admin headaches with group sessions managed on a single screen. Record attendance, session notes and outcome measures quickly, freeing you up to focus on the people in the room, not the paperwork.

  • iaptus makes it easy for supervisors to keep a finger on the pulse. From one homepage, see each clinician’s caseload, risk ratings, referral reasons and session progress. You’ll also have a clear view of upcoming supervision dates — making oversight smoother for everyone.

iaptus EPR NewAccess

Curious what iaptus EPR can do for you? Let’s take a closer look.

Where else is iaptus used?

Canada

Supporting Ontario providers to deliver mental health care with structure and compassion through the Ontario Structured Psychotherapy (OSP) programme.

Ireland

Partnering with Jigsaw to make mental health support easier to access across the Republic of Ireland.

UK

The trusted choice for psychological therapy services nationwide — hundreds of teams rely on our EPR every day.

Book a Demo